Welcome To Karlose James
To ensure a seamless and enjoyable experience at Karlose James,
we kindly ask that you review our full list of terms and conditions before booking your appointment.
By scheduling an appointment with Karlose James, you agree to our Terms and Conditions, including any applicable cancellation fees.
It is the responsibility of each client to familiarise themselves with these terms before their booking.
Terms & Conditions
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Sustainable Salons:
1.
As a proud member of Sustainable Salons, we charge a GREEN FEE of $3 per client visit which will help 95% of salon waste to be recycled and repurposed.
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Appointment Reservation:
1.
When booking over the phone or email, clients will be asked to place a non-refundable deposit of $50 - $100 to secure their appointment.
2.
Deposits must be paid on the day of booking to secure the appointment.
3.
Failure to place a deposit will result in the loss of the appointment.
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Confirmation and Reminders:
1.
To ensure clarity and readiness, a confirmation SMS/EMAIL will be sent at least 4 days before the scheduled appointment.
2.
A follow-up confirmation phone call/sms will be made a minimum of 2 days before the appointment.
3.
Failure to confirm the appointments 2 days before will result in losing the appointment.
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Reschedule, Cancellations and No-Shows:
1.
If rescheduling is needed, please call, email or message the salon minimum 48 hours before your booking.
2.
Clients who fail to attend a booking, or cancel within 48 hours of the appointment will forfeit their reservation deposit.
3.
Clients who are no-shows will be required to pay a no-show fee and a 50% deposit for future appointments.
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Late Arrivals:
1.
If a client arrives more than 15 minutes late without contacting the salon, we reserve the right to reschedule the appointment to respect both your time and the time of other clients.
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Communication and Consultation:
1.
If you are unsatisfied, we encourage open communication with your stylist on the day of service to find a satisfactory solution.
2.
Quotes provided via email, phone, or other online communication are estimates and may not represent the final cost.
3.
An accurate quote will be provided on the day of the service.
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Product Use and Guarantees:
1.
Services performed at Karlose James are not guaranteed if clients do not use products recommended by Karlose James, such as shampoo, conditioners, and treatments.
2.
Refunds will not be offered for services performed elsewhere to rectify or alter the outcomes of services initially performed at our salon.
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Redo Policy:
1.
In the unlikely event that a service does not meet the agreed-upon outcome, it is the client’s responsibility to get in contact with us as soon as possible.
2.
We provide a 2-week guarantee for complimentary adjustments to ensure the clients are happy with the result.
3.
A fee will occur if a redo is performed more than 14 days after the initial appointment.
4.
Karlose James does not refund or redo at zero cost if a change of mind occurs after a full consultation.
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Refund Consideration:
1.
If a client remains dissatisfied after a redo and consultation, Karlose James may consider refunding up to 30% of the service costs.
We believe these policies uphold the standards of excellence and fairness that Karlose James is known for. If you have any questions or concerns, please do not hesitate to contact our team.